BRINFO | Services

Support Proposal

Brilliance Information Service Proposal is a comprehensive and systematic solution to address your services needs. It incorporates unique and innovative techniques and approaches in computer resources utilization to improve overall organizational productivity. The services proposal is supported by our high level of technical skill, committed management team and excellent services provided. The benefits that your organization will enjoy are: -

Equipment failure will be promptly attended to by our professional technical personnel and the uptime will be maximized
Planning and controlling your yearly budget will be easier since the cost is static
Response time of between to 2 – 4 hours of a service call of a distance of 24km radius from our nearest service center.
The Standard “next business day commitment” is based on a location of the service more than 24km. The response time will be between 4-24 hours plus traveling time
Average downtime of less than 4 hours for a distance of 24km from our nearest service center
Central reporting at HQ & Hot Line service to assist in solving complex problems
Products (hardware and system software) including third party’s products will be maintained, supported and serviced by only a Single Vendor

Standby Service Proposal

We are also providing the service of stand-by or after normal working hours.There are two types of stand-by service facilities:

Stand-By Service
Engineers will be available for an on-call and guaranteed basis for duration of service requested. A service charge will be levied for the on-call service duration irrespective of attendance to repair calls or can be as an attachment to the service contract.

Non-Committed Stand-by Service
Engineers are available on an on-call basis but the availability is not guaranteed. Charges will only be levied when a repair call is actually attended to. Engineers can be contacted via a pagerhand phone service until 10.00pm.

Profesional Service Area

Our business focus are based on integration of products; personal computers, software development & designing of application, office automation, information processing, LAN/WAN, networking, structured cabling and data communications.

Integration of IT products and services in a multi vendor environment.
Design, project management, consultancy commissioning and implementation of a client server system. Enterprise Premises services which includes Network Management, WAN / LAN Network System, Structured Cabling for Offices and Office Automation.
End user training in hardware maintenance, application software, operating system DOS, WINDOWS, SCO UNIX, UNIX SYSTEM, NOVELL), Databases and LAN and Communication.
System Integration & System Consultancy
Hardware And Software Installation
Local Area Network (LAN) Implementation & Testing
Client Server System & Complete Office Automation
PC/Computer Peripherals Rental, Repair & Services
Software Application and Software Training
Provide pre -sales and post-sales technical services and outsourcing functions.

Software Licensing on Microsoft product families Microsoft Operating System Microsoft Network Operating System Microsoft Development Tools Microsoft Office Tools Microsoft Based Servers	Application / Software Training Fully computerized training room Certified Microsoft Trainer Highly experience facilitator
Software Licensing on BrinfoCare Web based Software Product; Online Helpdesk System Online Procurement System Corporate Intranet System	Internet Communications Connectivity Consultancy Installation and Configuration Internal Firewall Internet Access via ADSL, Leased, ISDN or Analog Modem.
Consultation and Software Development on: Application Development & Integration for Hosted Environment Custom Application Development on: Desktop environment Web based environment E-Commerce Solutions Hosting, Billing, Procurement and Provisioning Services using Microsoft Product Packaged Application Development for Fully Packaged Product Complete Website Design and Implementation	Network Consulting Services Windows NT/ 2000 Design & Specification Installation / Implementation Consultancy Configuration Maintenance & Systems Support Problem Identification & Solution Complete & Partial Migration

Software Licensing on Microsoft product families

Microsoft Operating System
Microsoft Network Operating System
Microsoft Development Tools
Microsoft Office Tools
Microsoft Based Servers

Application / Software Training

Fully computerized training room
Certified Microsoft Trainer
Highly experience facilitator

Software Licensing on BrinfoCare Web based Software Product;

Online Helpdesk System
Online Procurement System
Corporate Intranet System

Internet Communications

Connectivity Consultancy
Installation and Configuration
Internal Firewall
Internet Access via ADSL, Leased, ISDN or Analog Modem.

Consultation and Software Development on:

Application Development & Integration for

Hosted Environment

Custom Application Development on:

Desktop environment
Web based environment

E-Commerce Solutions

Hosting, Billing, Procurement and Provisioning
Services using Microsoft Product
Packaged Application Development for Fully Packaged Product
Complete Website Design and Implementation

Network Consulting Services

Windows NT/ 2000 Design & Specification
Installation / Implementation
Consultancy
Configuration
Maintenance & Systems Support
Problem Identification & Solution
Complete & Partial Migration

We're Behind You All The Way

Yours success is our pride. We pledge to ensure minimum disruptions to your system as our solutions are well designed and implemented. If things do go wrong, rest assured that our support team will be on hand to assist and make it right. Again, we believe companies are not all alike, and in terms of in-house IT expertise, this can vary from virtually none to a team of highly trained specialists. That's why we have a multitude of support plans to suit your needs-it ranges from per call basis to our most comprehensive Platinum Support.

Solution Area

Our Core Services and Specialization

Enabling Software and Cloud Services

Applications Development & Integration Services

Industry COTS Solutions for Healthcare, Tax, Risk Management and Border Control
Line Of Business Applications Development
Microsoft Connected Government Framework
Enterprise Applications Integration And Business Process Management

Workplace Modernization Solutions

Unified Communication And Collaboration Solutions
Intranet And Internet Portal
Enterprise Content Management

Core IT Infrastructure Solutions

Enterprise Directory Services And Identity Management
Data Center Optimization
Private Cloud Implementation

After Sales Service

Brilliance Information has been actively involved in maintaining, servicing and supporting the hardware and system software since establishment. With our team of skilled technical personnel, we are able to provide an excellent maintenance, service and support to our customers. Our motto is “Best Service Provider in Meeting Customer Needs” . Brilliance Information Technical Support personnel consists of 23 Technical personals, 10 contract Technical Consultants and over 100 personnel via 36 Service Center nationwide/business partner.

Brinfo Care

TelePrimary Care Hotline Noor Ashikin Annuar tpcsupport@brinfo.com.my 03-6275 5606	TelePrimary Care Hotline Noor Ashikin Annuar tpcsupport@brinfo.com.my 03-6275 5606	Northern Zone Mohamad Hafiz Nokman mohamad.hafiz@brinfo.com.my 013-353 0000	Southern Zone Azmi Mohamad azmi@brinfo.com.my 013-367 7824
Central Zone Noraidah Basri noraidah@brinfo.com.my 013-367 7817	Eastern Zone Nor Amalina Abu Bakar amalina.ab@brinfo.com.my 013-363 3113	Sarawak Zone Jeanette Karbenee Morris jeanette@brinfo.com.my 013-367 7820	Sabah Zone Mohd Zarith Sufian J.Andai mohd.zarith@brinfo.com.my 019-346 1828

Enterprise Integrated Solutions (EIS)

Kuala Lumpur Suite 3A-17 Block C,Plaza Sentral KL Central Jln Stesen Sentral 5 50490 Kuala Lumpur Tel: 03–2612277 Fax: 03-2625397	Penang No 797-5-12A, 5th Flr Sri Sungan Nibong Complex Jln Sultan Azlan Shah 11900 Bayan Lepas Penang Tel: 04-2297086 Fax:04-2297892	Alor Setar 1959Y, 1stFloor Jalan Stadium 05100 Alor Setar, Kedah Tel: 04-7333192 Fax: 04-7332357
Malacca 221, 1stFloor, Taman Melaka Raya 75000 Malacca Tel: 06-2820872 Fax: 06-2849192	Ipoh 17,Ground Floor, Jalan Dato’ Hj Megat Khas Taman Bandaraya Utama 31400 Ipoh, Perak Tel: 05-5499330/1 Fax: 05-5466331	Johor Bahru 12-02 Jln Rosemerah 2/9, Taman Johor Jaya 81100 Johor Bahru, Johor Tel: 07-3345602 Fax: 07-3346716
Kota Bharu 3338-b, Jalan Sultanah Zainab 15050 Kota Bharu, Kelantan Tel: 09-7483657 Fax: 09-7447526	Kuching Lot 7899, 2nd Floor Queen Court, Jalan Wan Alwi 93350 Kuching, Sarawak Tel: 082-452836 Tel: 082-575836 Fax: 082-453839	Kuantan 63, Jalan Telok Sisek 25000 Kuantan, Pahang Tel: 09-5138366/7 Fax: 09-5223032
Sibu 15,1st Floor, Jalan Bindang 96000 Sibu, Sarawak Tel: 084-325169	Kuala Terengganu 98,5thFloor, Jalan Banggol 20100 Kuala Terengganu, Terengganu Tel: 09–6226566 Fax: 09-6237259	Tawau 2nd Floor, 2140 Jalan Habib Husin 91008 Tawau, Sabah Tel: 089-765286 Tel: 089-772760